Freshservice Freddy AI Agent and Freddy AI Agent Studio vs UpFlux Agente Negociador
Quick answer
Freshservice Freddy AI Agent and Freddy AI Agent Studio (IT and HR service agents) (Freshworks (Freshworks Inc.)) and UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) (UpFlux (Smart Process S.A.)) are both listed in the Business operations category of Agent Index.
They share no framework tags in our dataset.
This is not a ranking.
Freshservice Freddy AI Agent and Freddy AI Agent Studio (IT and HR service agents) (Freshworks (Freshworks Inc.)) and UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) (UpFlux (Smart Process S.A.)) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.
| Field |  UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) | |
|---|---|---|
| Vendor | Freshworks (Freshworks Inc.) | UpFlux (Smart Process S.A.) |
| HQ | United States · North America | Brazil · Latin America |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations | Business operations |
| Summary | AI agents in Freshworks' Freshservice ITSM that resolve employee IT and HR requests end-to-end (access provisioning, password resets, device setup, onboarding, leave queries) across Teams, Slack, Microsoft 365 Copilot and the portal, with an Agent Studio to build and govern pre-built and custom agents. | Procurement agent from Brazil's UpFlux that works inside the customer's ERP (TOTVS Protheus, Datasul or SAP). It reads 12 months of purchase history, finds the best price the company has already paid for each item, and on each new requisition requests quotes, makes counter-offers, routes to the right supplier and writes the purchase order itself when the deal is within the buyer-set approval limits. Buyers approve only the exceptions. |
| Frameworks (vendor-stated) | — | — |
| Frameworks (vendor-claimed) | TX-RAMP | LGPD |
| Capabilities / tasks | it service, employee support, workflow automation, identity governance | process automation, workflow automation, agentic ops |
| Pricing (as published) | Freshservice plans are published: Starter US$19, Growth US$49 and Pro US$99 per agent/month billed annually; Enterprise is custom and includes Freddy AI Agent (Classic) with 1,200 sessions per Enterprise license per year (session = a unique user's interactions in 24 hours). Freddy AI Copilot add-on US$29/agent/month. Agent Studio pricing not stated. | Not published (vendor states fees are tied to savings proven in its RoAI measurement, after a diagnosis and a pilot). |
| Pricing model | published-tiers | quote |
| Primary source | https://www.freshworks.com/freshservice/ai-agent-studio/ | https://upflux.com.br/agente-negociador |
| Last checked | 2026-10-18 | 2026-10-21 |
| Official site | https://www.freshworks.com/freshservice/ai-agent-studio/ | https://upflux.com.br/agente-negociador |
FAQ (from this dataset)
What is the difference between Freshservice Freddy AI Agent and Freddy AI Agent Studio and UpFlux Agente Negociador?
Both are listed under Business operations. Shared tasks: workflow-automation. Freshservice Freddy AI Agent and Freddy AI Agent Studio-only tasks: it-service, employee-support, identity-governance. UpFlux Agente Negociador-only tasks: process-automation, agentic-ops. Differences are from stored category and task tags, not a ranking.
Which one publishes pricing?
Freshservice Freddy AI Agent and Freddy AI Agent Studio (IT and HR service agents): Freshservice plans are published: Starter US$19, Growth US$49 and Pro US$99 per agent/month billed annually; Enterprise is custom and includes Freddy AI Agent (Classic) with 1,200 sessions per Enterprise license per year (session = a unique user's interactions in 24 hours). Freddy AI Copilot add-on US$29/agent/month. Agent Studio pricing not stated. UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP): Not published (vendor states fees are tied to savings proven in its RoAI measurement, after a diagnosis and a pilot).
Where are Freshservice Freddy AI Agent and Freddy AI Agent Studio and UpFlux Agente Negociador headquartered?
Freshservice Freddy AI Agent and Freddy AI Agent Studio (IT and HR service agents) publishes HQ in United States. UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) publishes HQ in Brazil.
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with Freshservice Freddy AI Agent and Freddy AI Agent Studio (IT and HR service agents) or UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP). Open a pair page or the use-case table — this is not a ranking.
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Use-case comparisons
- IT service-management AI agents — 7 listings (IT service desk, employee support and service-workflow automation)
- Procurement and autonomous-sourcing AI agents — 21 listings (Intake-to-award procurement, autonomous sourcing, supplier operations and procurement orchestration)
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