ManageEngine ServiceDesk Plus Zia Agents vs Workday Contract Negotiation Agent
Quick answer
ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) (ManageEngine (Zoho Corporation)) and Workday Contract Negotiation Agent (Workday CLM / Evisort) (Workday (Workday, Inc.)) are both listed in the Business operations category of Agent Index.
They share no framework tags in our dataset.
This is not a ranking.
ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) (ManageEngine (Zoho Corporation)) and Workday Contract Negotiation Agent (Workday CLM / Evisort) (Workday (Workday, Inc.)) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.
| Field |  ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) | |
|---|---|---|
| Vendor | ManageEngine (Zoho Corporation) | Workday (Workday, Inc.) |
| HQ | India · India | United States · North America |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations | Business operations, Risk |
| Summary | AI agents in ManageEngine ServiceDesk Plus (Enterprise edition) that pick up and resolve L1 tickets, manage Microsoft Entra ID users, draft post-incident reviews and publish KB articles, with a no-code Agent Studio and a multi-agent orchestrator. ManageEngine is Zoho Corp's IT-management division. ServiceDesk Plus Cloud is TX-RAMP Level 1; that registry row names the cloud help-desk product, not the Zia agents. | Generally available Workday Contract Lifecycle Management (ex-Evisort) agent. It reviews whole pre-signature agreements against the company playbook, flags risk and missing terms and drafts pinpoint redlines with a rationale for each; users apply the redlines. The Contract Workflow Agent is Early Access and is not covered by this listing. |
| Frameworks (vendor-stated) | — | — |
| Frameworks (vendor-claimed) | TX-RAMP | ISO/IEC 42001 |
| Capabilities / tasks | it service, employee support, workflow automation, identity governance, incident response, agentic ops | contract review, workflow automation, risk assessment |
| Pricing (as published) | Zia Agents are included in the Enterprise edition of ServiceDesk Plus Cloud at no added cost or metered pricing (per ManageEngine). ServiceDesk Plus edition pricing is published on manageengine.com (static capture showed on-premises Standard from US$13, Professional from US$27 and Enterprise from US$67 per technician/month); confirm current cloud prices on the pricing page. | Not published (Workday prices AI use through usage-based Flex Credits) |
| Pricing model | published-tiers | quote |
| Primary source | https://www.manageengine.com/products/service-desk/ai/zia-agents.html | https://community-content.workday.com/en-us/public/learn/resources/get-to-know-workday-ai/workday-s-ai-agents/agents-for-finance/contract-negotiation.html |
| Last checked | 2026-10-18 | 2026-10-19 |
| Official site | https://www.manageengine.com/products/service-desk/ai/zia-agents.html | https://community-content.workday.com/en-us/public/learn/resources/get-to-know-workday-ai/workday-s-ai-agents/agents-for-finance/contract-negotiation.html |
FAQ (from this dataset)
What is the difference between ManageEngine ServiceDesk Plus Zia Agents and Workday Contract Negotiation Agent?
Both are listed under Business operations. Shared tasks: workflow-automation. ManageEngine ServiceDesk Plus Zia Agents-only tasks: it-service, employee-support, identity-governance, incident-response, agentic-ops. Workday Contract Negotiation Agent-only tasks: contract-review, risk-assessment. Differences are from stored category and task tags, not a ranking.
Which one publishes pricing?
ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio): Zia Agents are included in the Enterprise edition of ServiceDesk Plus Cloud at no added cost or metered pricing (per ManageEngine). ServiceDesk Plus edition pricing is published on manageengine.com (static capture showed on-premises Standard from US$13, Professional from US$27 and Enterprise from US$67 per technician/month); confirm current cloud prices on the pricing page. Workday Contract Negotiation Agent (Workday CLM / Evisort): Not published (Workday prices AI use through usage-based Flex Credits)
Where are ManageEngine ServiceDesk Plus Zia Agents and Workday Contract Negotiation Agent headquartered?
ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) publishes HQ in India. Workday Contract Negotiation Agent (Workday CLM / Evisort) publishes HQ in United States.
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) or Workday Contract Negotiation Agent (Workday CLM / Evisort). Open a pair page or the use-case table — this is not a ranking.
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- QAD ChampionAI Champions (background agents for accounts payable, procurement follow-up and sourcing in manufacturing) — ChampionAI "Champions" from US manufacturing-software vendor QAD | Redzone are persona-based agents that run continuously in the background of a workflow. The Accounts Payable Champion (generally available since Sep 22, 2026) captures invoices from email, supplier portals and EDI, matches them to PO and goods receipt, clears in-tolerance invoices toward payment and routes only exceptions to people. The Procurement Champion chases suppliers and keeps POs and the ERP in sync; the Sourcing Champion creates RFQs, follows up suppliers and prepares award packs. · QAD ChampionAI Champions (background agents for accounts payable, procurement follow-up and sourcing in manufacturing) pair comparison
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- UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) — Procurement agent from Brazil's UpFlux that works inside the customer's ERP (TOTVS Protheus, Datasul or SAP). It reads 12 months of purchase history, finds the best price the company has already paid for each item, and on each new requisition requests quotes, makes counter-offers, routes to the right supplier and writes the purchase order itself when the deal is within the buyer-set approval limits. Buyers approve only the exceptions. · UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) pair comparison
Use-case comparisons
- Contract and legal-review AI agents — 33 listings (Contract review, drafting assistance and legal workflow automation)
- IT service-management AI agents — 7 listings (IT service desk, employee support and service-workflow automation)
Related
- ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) alternatives
- Workday Contract Negotiation Agent (Workday CLM / Evisort) alternatives
- Best business operations AI agents
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