Box AI Agents vs ServiceNow Now Assist
Quick answer
Box AI Agents (Box Agent, Extract, Classification and custom agents; Box for Government) (Box) and ServiceNow Now Assist (ServiceNow) are both listed in the Business operations category of Agent Index.
They share no framework tags in our dataset.
This is not a ranking.
Box AI Agents (Box Agent, Extract, Classification and custom agents; Box for Government) (Box) and ServiceNow Now Assist (ServiceNow) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset. Only Box AI Agents (Box Agent, Extract, Classification and custom agents; Box for Government) is tagged for FedRAMP. Only ServiceNow Now Assist is tagged for SOC 2, ISO 27001.
| Field |  Box AI Agents (Box Agent, Extract, Classification and custom agents; Box for Government) |  ServiceNow Now Assist |
|---|---|---|
| Vendor | Box | ServiceNow |
| HQ | United States · North America | United States · North America |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations, Compliance | Business operations |
| Summary | Permissions-aware AI agents on Box's content platform: the Box Agent plans multi-step work across files, Extract agents turn documents into structured metadata, a Classification agent labels sensitive content, and Box AI Studio builds custom agents; Box AI sits inside Box's FedRAMP High boundary per the Marketplace listing. | Generative AI assistance across the ServiceNow platform for IT, employee and customer workflows. |
| Frameworks (vendor-stated) | FedRAMP | SOC 2, ISO 27001 |
| FedRAMP (Marketplace, listing scope) | Box Enterprise Cloud Content Collaboration Platform (BoxAI in boundary) · FedRAMP Authorized · F1212191840A · High · authorized 2025-03-25 | — |
| Frameworks (vendor-claimed) | FedRAMP, GovRAMP, TX-RAMP, DoD IL4, CJIS, HIPAA | — |
| Capabilities / tasks | workflow automation, process automation, agentic ops, contract review, government compliance | workflow automation, it service |
| Pricing (as published) | Not published for agents. Box lists custom AI agents, agentic workflows and Box Agent Pro Mode under the Enterprise Advanced plan (box.com/agents); plan price not captured. | Not verified |
| Pricing model | quote | quote |
| Primary source | https://www.box.com/agents | https://www.servicenow.com/ |
| Last checked | 2026-10-18 | 2026-10-18 |
| Official site | https://www.box.com/agents | https://www.servicenow.com/ |
FAQ (from this dataset)
What is the difference between Box AI Agents and ServiceNow Now Assist?
Both are listed under Business operations. Shared tasks: workflow-automation. Box AI Agents-only tasks: process-automation, agentic-ops, contract-review, government-compliance. ServiceNow Now Assist-only tasks: it-service. Differences are from stored category and task tags, not a ranking.
Which one publishes pricing?
Box AI Agents (Box Agent, Extract, Classification and custom agents; Box for Government): Not published for agents. Box lists custom AI agents, agentic workflows and Box Agent Pro Mode under the Enterprise Advanced plan (box.com/agents); plan price not captured. ServiceNow Now Assist: Not published
Where are Box AI Agents and ServiceNow Now Assist headquartered?
Box AI Agents (Box Agent, Extract, Classification and custom agents; Box for Government) publishes HQ in United States. ServiceNow Now Assist publishes HQ in United States.
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with Box AI Agents (Box Agent, Extract, Classification and custom agents; Box for Government) or ServiceNow Now Assist. Open a pair page or the use-case table — this is not a ranking.
- Cakewalk Agent Cake (AI agent for SaaS access provisioning, deprovisioning and conversational access requests) — Berlin identity-governance vendor's AI agent: once access is approved under the customer's policies, Agent Cake provisions seats in supported apps on the admin's behalf, removes all accounts during offboarding, and lets employees request access conversationally in Slack, inside a platform that discovers apps and AI agents beyond SSO.
- ClearContract contract agents (intake, review and deadline-monitoring agents that file, risk-check and watch incoming contracts) — Contract-management platform from Aarhus-based ClearContract ApS built around AI agents that work in the background. Contracts arriving by email are picked up by an intake agent that files them, extracts key terms and assigns the counterparty; a review agent checks each one against the company's own checklist, flags risks with clause citations and creates tasks; agents also watch renewals and deadlines. Nothing is signed, sent or committed without human approval. · ClearContract contract agents (intake, review and deadline-monitoring agents that file, risk-check and watch incoming contracts) pair comparison
- Covasant TPRM (agentic third-party risk management) — Third-party risk product from Hyderabad-headquartered Covasant. Purpose-built AI agents onboard vendors through due-diligence workflows, chase vendors who are slow to respond, keep watching news, sanctions and financial data, and, when risk thresholds break, open remediation workflows, track vendor responses, escalate unresolved issues and produce DORA, SOX and NIST reporting packages.
- Napier AI Continuum responsible agents (screening alert triage and auto-clearing) — Configurable AI agents in London-based Napier AI's Continuum financial-crime platform. In Client Screening and Transaction Screening, compliance teams build and tailor 'responsible agents' in a no-code sandbox and choose how much autonomy to hand over, from flagging sanctions, PEP and adverse-media matches for review to clearing known patterns automatically before they reach a queue, with every agent action explained and captured in the audit trail.
- Pilot AI Accountant (autonomous bookkeeping agent: categorisation, reconciliation and monthly close) — Bookkeeping agent from US back-office provider Pilot. It connects to a company's bank and card accounts and tools such as Stripe and Gusto, then categorises transactions, identifies vendors, reconciles accounts, closes the books each month and produces P&L, balance sheet and cash-flow statements, flagging only unusual items such as duplicate charges or new vendors for review. The AI-only Essentials plan is $99 a month; higher plans add human bookkeepers. · Pilot AI Accountant (autonomous bookkeeping agent: categorisation, reconciliation and monthly close) pair comparison
- QAD ChampionAI Champions (background agents for accounts payable, procurement follow-up and sourcing in manufacturing) — ChampionAI "Champions" from US manufacturing-software vendor QAD | Redzone are persona-based agents that run continuously in the background of a workflow. The Accounts Payable Champion (generally available since Sep 22, 2026) captures invoices from email, supplier portals and EDI, matches them to PO and goods receipt, clears in-tolerance invoices toward payment and routes only exceptions to people. The Procurement Champion chases suppliers and keeps POs and the ERP in sync; the Sourcing Champion creates RFQs, follows up suppliers and prepares award packs. · QAD ChampionAI Champions (background agents for accounts payable, procurement follow-up and sourcing in manufacturing) pair comparison
- trail Governance Agents (GRC and AI governance agents) — Munich-based trail's Governance Agents run GRC busywork in the background: they read your project files and sources to collect and link evidence, assess controls, classify systems, run risk and vendor assessments and draft policies, proposing changes that a human approves before anything is written.
- Trulioo UBO Discovery Agent (agentic beneficial-ownership research inside KYB) — Agentic AI inside Trulioo's KYB verification workflow from Vancouver-headquartered Trulioo. When registries run out, the UBO Discovery Agent researches filings, disclosures, legal and public records, OSINT and verified third-party databases, reaches registries without API connectivity in real time, reconstructs the beneficial-ownership chain with jurisdiction-specific control logic, cites every finding and reports gaps instead of guessing.
- UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) — Procurement agent from Brazil's UpFlux that works inside the customer's ERP (TOTVS Protheus, Datasul or SAP). It reads 12 months of purchase history, finds the best price the company has already paid for each item, and on each new requisition requests quotes, makes counter-offers, routes to the right supplier and writes the purchase order itself when the deal is within the buyer-set approval limits. Buyers approve only the exceptions. · UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) pair comparison
Use-case comparisons
- US public-sector and FedRAMP AI agents — 25 listings (US government, FedRAMP and public-sector compliance or security operations)
- Enterprise agent platforms — 8 listings (Build, orchestrate and govern AI agents for business-process automation)
- IT service-management AI agents — 7 listings (IT service desk, employee support and service-workflow automation)
Related
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- ServiceNow Now Assist alternatives
- Best business operations AI agents
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