Halo AI Agents (service management with FedRAMP GRC module)

What it does

Halo says its AI Agents 'execute governed actions across service workflows, operating within permission boundaries you define' and are included across all plans. Conversational agents (End-User Virtual Agent, Fulfiller Operations Agent) triage and log requests across web chat, Teams, Slack and the portal and escalate with context. Process agents (Dispatch, 1st Line Support, Major Incident, Knowledge and Change Management Agents) run on events or schedules: they auto-resolve known issues, flag service degradation and coordinate multi-step changes from request to release, each under the platform's role-based access controls. Registry: Halo (FR2621445678) is FedRAMP Authorized at 20x Moderate (2026-05-06). Its Marketplace description covers the multi-tenant platform, including a GRC module for FedRAMP, CMMC and DoD programmes (POA&M tracking, OSCAL documentation, control mapping, continuous monitoring). Halo's own announcement says the certification covers its multi-tenant cloud platform but doesn't say whether the AI agents are inside the boundary, so FedRAMP is listed as platform-level only. Halo's contact page lists its UK headquarters in Stowmarket, and the privacy policy names Halo Service Solutions Limited, with a Scottish contact address, as controller. Seat pricing is published.

Frameworks (vendor-stated)

No framework tags yet.

Vendor-claimed FedRAMP, CMMC

Government authorizations

Registry records checked 2026-10-18. Scope “listing” means the certified product is this listing or the government boundary it already documents; “platform-only” means another product line is certified and the vendor does not state this agent is inside that boundary.

Pricing (as published)

Published on usehalo.com/pricing (UK view): £66 per agent (service-desk seat) per month; AI Agents are included across all plans.

Tasks

it serviceincident responseworkflow automationgovernment compliance

Sources

1. usehalo.com/halo-ai (primary)
2. usehalo.com/news/halo-achieves-fedramp-certification
3. usehalo.com/contact-us
4. usehalo.com/privacy-policy
5. usehalo.com/pricing
6. fedramp.gov/marketplace/products/FR2621445678/

Last verified 18 Oct 2026. Framework tags indicate relevance, not certification; “vendor-claimed” items are as marketed by the vendor. Spotted an error? Submit a correction or email [email protected]. See our methodology.

Use-case comparisons

• US public-sector and FedRAMP AI agents — 25 verified listings (US government, FedRAMP and public-sector compliance or security operations)
• IT service-management AI agents — 7 verified listings (IT service desk, employee support and service-workflow automation)

Compare Halo AI Agents (service management with FedRAMP GRC module) with

• 
  Halo AI Agents (service management with FedRAMP GRC module) vs Agentforce for Public Sector
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  Appian Agent Studio (AI agents) vs Halo AI Agents (service management with FedRAMP GRC module)
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  AppZen AI agents (Autonomous AP, Expense Audit, VAT Reclaim Agents and AI Agent Studio) vs Halo AI Agents (service management with FedRAMP GRC module)
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  Archlet Spark AI agents (Setup, Auction, Scenario, Summary and Proposal Analysis agents for sourcing) vs Halo AI Agents (service management with FedRAMP GRC module)
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  Auditoria AI agents (AP Helpdesk, AP Invoices, AP Accruals, AP Vendor Watch, AP Statement Reconciliation, AR Collections, AR Remittances) vs Halo AI Agents (service management with FedRAMP GRC module)
• 
  Automation Anywhere AI Agent Studio (agentic process automation) vs Halo AI Agents (service management with FedRAMP GRC module)
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  Avokaado Avo AI (governed contract agents) vs Halo AI Agents (service management with FedRAMP GRC module)
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  Bakuraku AI agents (バクラク AIエージェント: document collection, payment request, journal entry and analysis agents) vs Halo AI Agents (service management with FedRAMP GRC module)
• 
  Beam AI self-learning agents (finance and operations agent suites) vs Halo AI Agents (service management with FedRAMP GRC module)
• 
  BILL AI agents (W-9 Agent, Reconciliation Agent and other touchless AP agents) vs Halo AI Agents (service management with FedRAMP GRC module)

Alternatives

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  Agentforce for Public Sector — Pre-built Agentforce agents for federal, state and local government, covering complaint management, benefits and licensing, code-violation compliance and internal IT compliance; Salesforce says Agentforce is FedRAMP High authorized in Government Cloud Plus.
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  Appian Agent Studio (AI agents) — Generally available Agent Studio for deploying AI agents inside Appian processes that reason over enterprise data and act under platform guardrails; Appian Government Cloud is FedRAMP High authorized.
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  AppZen AI agents (Autonomous AP, Expense Audit, VAT Reclaim Agents and AI Agent Studio) — Agentic AI for accounts payable, expense audit and card spend: AI agents built from finance SOPs audit expenses and cards, process invoices and escalate uncertain decisions to humans, with explainable, auditable actions.
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  Archlet Spark AI agents (Setup, Auction, Scenario, Summary and Proposal Analysis agents for sourcing) — Zurich sourcing and eAuction platform whose Spark agents build RFx questionnaires, bid sheets and cost formulas, analyse an RFQ and auto-generate the right auction setup, turn plain-language rules into award scenarios, summarise supplier bids and score proposals. Supplier invitations, reminders and data validation are automated around them.
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  Auditoria AI agents (AP Helpdesk, AP Invoices, AP Accruals, AP Vendor Watch, AP Statement Reconciliation, AR Collections, AR Remittances) — AI agents that run accounts payable and receivable work inside finance's own ERP and inboxes: they answer vendor emails, capture and code invoices, chase accruals, monitor supplier bank, tax ID and sanctions data, reconcile vendor statements, and run collections and remittance matching within policy guardrails.
• 
  Automation Anywhere AI Agent Studio (agentic process automation) — Agentic process automation platform for building goal-driven AI agents that use the Process Reasoning Engine to reason, bring in a human where needed and orchestrate bots, APIs, documents and other agents, with built-in governance and guardrails.

See all Halo AI Agents alternatives →

FAQ (from this dataset)

What does Halo AI Agents do?

ITSM/ESM platform (formerly HaloITSM) with AI agents: conversational agents for end users and fulfillers, and process agents (Dispatch, 1st Line Support, Major Incident, Knowledge, Change Management) that act on their own within role-based permissions. The platform, including a FedRAMP/CMMC GRC module, is FedRAMP 20x Moderate.

How much does Halo AI Agents cost?

Published on usehalo.com/pricing (UK view): £66 per agent (service-desk seat) per month; AI Agents are included across all plans.

Where is Halo (Halo Service Solutions Limited) headquartered?

United Kingdom

What are alternatives to Halo AI Agents?

See the Halo AI Agents alternatives page for category-sharing listings in relevance order, not a ranking. Halo AI Agents alternatives.

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