Home / Compare / Atlassian Request Resolver vs feld.ai KI-Agenten

Atlassian Request Resolver vs feld.ai KI-Agenten

Quick answer

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode (Atlassian (Atlassian Corporation)) and feld.ai KI-Agenten (invoice-intake-to-booking and freight-invoice audit agents) (feld.ai (feld.ai GmbH)) are both listed in the Business operations category of Agent Index.

They share no framework tags in our dataset.

This is not a ranking.

Field	Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode	feld.ai KI-Agenten (invoice-intake-to-booking and freight-invoice audit agents)
Vendor	Atlassian (Atlassian Corporation)	feld.ai (feld.ai GmbH)
HQ	Australia · Australia and New Zealand	Austria · Europe
Primary category	Business operations	Business operations
Also listed in	Business operations, Security	Business operations
Summary	Jira Service Management agent that reads each new service request and the linked runbooks, writes a cited step-by-step resolution plan, and executes it with native JSM actions and configured third-party tools such as Okta and SailPoint IdentityNow, either after a human approves the plan (supervised) or end to end on its own (autonomous), pausing on irreversible or low-confidence steps.	Austrian document-agent platform whose AI agents take incoming invoices (PDF, e-invoice, Swiss QR bill) through capture, master-data matching, mandatory-field and PO/delivery-note checks to a booking proposal in the ERP, passing clear cases straight through and sending only exceptions, with the reason and source location, to a person.
Frameworks (vendor-stated)	—	—
Frameworks (vendor-claimed)	—	—
Capabilities / tasks	it service, workflow automation, employee support, identity governance	process automation, workflow automation, agentic ops
Integrations (vendor-listed)	Jira Service Management, Confluence (knowledge), Assets, Okta, SailPoint IdentityNow	Not recorded in this dataset yet
Pricing (as published)	Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29).	Basic EUR 75, Team EUR 199, Professional EUR 400 per active user/month (net); model usage billed by consumption; setup extra; Enterprise on quote
Pricing model	quote	published-tiers
Primary source	https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/	https://feld.ai/solutions/invoice-processing/
Last checked	2026-10-29	2026-10-20
Official site	https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/	https://feld.ai/

FAQ (from this dataset)

What is the difference between Atlassian Request Resolver and feld.ai KI-Agenten?

Both are listed under Business operations. Shared tasks: workflow-automation. Atlassian Request Resolver-only tasks: it-service, employee-support, identity-governance. feld.ai KI-Agenten-only tasks: process-automation, agentic-ops. Differences are from stored category and task tags, not a ranking.

Which one publishes pricing?

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode: Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29). feld.ai KI-Agenten (invoice-intake-to-booking and freight-invoice audit agents): Basic EUR 75, Team EUR 199, Professional EUR 400 per active user/month (net); model usage billed by consumption; setup extra; Enterprise on quote

Where are Atlassian Request Resolver and feld.ai KI-Agenten headquartered?

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode publishes HQ in Australia. feld.ai KI-Agenten (invoice-intake-to-booking and freight-invoice audit agents) publishes HQ in Austria.

Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.

Also in this use case

Other verified listings that share a task tag or use-case group with Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode or feld.ai KI-Agenten (invoice-intake-to-booking and freight-invoice audit agents). Open a pair page or the use-case table — this is not a ranking.

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Use-case comparisons

AP and finance-automation AI agents — 43 listings (Accounts payable, invoice and spend automation in finance back offices)
IT service-management AI agents — 11 listings (IT service desk, employee support and service-workflow automation)

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