Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode

What it does

Per Atlassian's support documentation, Request Resolver (renamed from Rovo Service) is enabled per request type in a Jira Service Management space with an execution mode of supervised, autonomous or off. It reads the work item (fields, comments, forms, attachments and screenshots), linked internal knowledge such as runbooks, resolved work and, if granted, Assets (for example to check which device belongs to the requester). It writes a resolution plan citing the runbooks it used and then carries it out: updating fields, transitioning work items, asking the requester or approvers for information, and executing actions in configured third-party tools such as Okta and IdentityNow. In supervised mode an agent reviews and can refine the plan in chat before assigning Request Resolver; in autonomous mode it assigns itself and resolves the request without human involvement within its permissions and tool scopes. Whatever the mode, it pauses for a human on irreversible actions (deleting files, closing work items, sending external emails) or low-confidence steps, and it can be stopped at any time. Autonomous mode is not available for onboarding request types and is not designed for decisions with legal or similarly significant effects on individuals. Atlassian notes it is not HIPAA compliant. It is a premium AI feature that consumes Rovo credits. At Team '26 Europe (Oct 7, 2026) Atlassian also announced AI change-risk assessment (GA) plus Proactive Service Management and in-Slack/Teams service agents (closed EAP, not covered here).

Frameworks (vendor-stated)

No framework tags yet.

Pricing (as published)

Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29).

Tasks

it serviceworkflow automationemployee supportidentity governance

Integrations (vendor-listed)

Jira Service ManagementConfluence (knowledge)AssetsOktaSailPoint IdentityNow

Names that appeared on the vendor’s integrations page at last check. Missing names are unknown, not “no”. Only some listings have integration data so far.

Sources

1. support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/ (primary)
2. support.atlassian.com/jira-service-management-cloud/docs/about-execution-modes-in-request-resolver/
3. support.atlassian.com/jira-service-management-cloud/docs/resolve-work-items-with-rovo-service/
4. atlassian.com/blog/company-news/team26-europe-service-collection
5. atlassian.com/company/contact

Last verified 29 Oct 2026. Framework tags indicate relevance, not certification; “vendor-claimed” items are as marketed by the vendor. Spotted an error? Submit a correction or email [email protected]. See our methodology.

Use-case comparisons

• IT service-management AI agents — 11 verified listings (IT service desk, employee support and service-workflow automation)

Compare Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode with

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Alternatives

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  Agentforce for Public Sector — Pre-built Agentforce agents for federal, state and local government, covering complaint management, benefits and licensing, code-violation compliance and internal IT compliance; Salesforce says Agentforce is FedRAMP High authorized in Government Cloud Plus.
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  Appian Agent Studio (AI agents) — Generally available Agent Studio for deploying AI agents inside Appian processes that reason over enterprise data and act under platform guardrails; Appian Government Cloud is FedRAMP High authorized.
• 
  AppZen AI agents (Autonomous AP, Expense Audit, VAT Reclaim Agents and AI Agent Studio) — Agentic AI for accounts payable, expense audit and card spend: AI agents built from finance SOPs audit expenses and cards, process invoices and escalate uncertain decisions to humans, with explainable, auditable actions.
• 
  Archlet Spark AI agents (Setup, Auction, Scenario, Summary and Proposal Analysis agents for sourcing) — Zurich sourcing and eAuction platform whose Spark agents build RFx questionnaires, bid sheets and cost formulas, analyse an RFQ and auto-generate the right auction setup, turn plain-language rules into award scenarios, summarise supplier bids and score proposals. Supplier invitations, reminders and data validation are automated around them.
• 
  Auditoria AI agents (AP Helpdesk, AP Invoices, AP Accruals, AP Vendor Watch, AP Statement Reconciliation, AR Collections, AR Remittances) — AI agents that run accounts payable and receivable work inside finance's own ERP and inboxes: they answer vendor emails, capture and code invoices, chase accruals, monitor supplier bank, tax ID and sanctions data, reconcile vendor statements, and run collections and remittance matching within policy guardrails.
• 
  Automation Anywhere AI Agent Studio (agentic process automation) — Agentic process automation platform for building goal-driven AI agents that use the Process Reasoning Engine to reason, bring in a human where needed and orchestrate bots, APIs, documents and other agents, with built-in governance and guardrails.

See all Atlassian Request Resolver alternatives →

FAQ (from this dataset)

What does Atlassian Request Resolver do?

Jira Service Management agent that reads each new service request and the linked runbooks, writes a cited step-by-step resolution plan, and executes it with native JSM actions and configured third-party tools such as Okta and SailPoint IdentityNow, either after a human approves the plan (supervised) or end to end on its own (autonomous), pausing on irreversible or low-confidence steps.

How much does Atlassian Request Resolver cost?

Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29).

Where is Atlassian (Atlassian Corporation) headquartered?

Australia

What are alternatives to Atlassian Request Resolver?

See the Atlassian Request Resolver alternatives page for category-sharing listings in relevance order, not a ranking. Atlassian Request Resolver alternatives.

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