Home / Compare / Atlassian Request Resolver vs Bakuraku AI agents

Atlassian Request Resolver vs Bakuraku AI agents

Quick answer

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode (Atlassian (Atlassian Corporation)) and Bakuraku AI agents (バクラク AIエージェント: document collection, payment request, journal entry and analysis agents) (LayerX (株式会社LayerX)) are both listed in the Business operations category of Agent Index.

They share no framework tags in our dataset.

This is not a ranking.

Field	Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode	Bakuraku AI agents (バクラク AIエージェント: document collection, payment request, journal entry and analysis agents)
Vendor	Atlassian (Atlassian Corporation)	LayerX (株式会社LayerX)
HQ	Australia · Australia and New Zealand	Japan · Asia Pacific
Primary category	Business operations	Business operations
Also listed in	Business operations, Security	Business operations
Summary	Jira Service Management agent that reads each new service request and the linked runbooks, writes a cited step-by-step resolution plan, and executes it with native JSM actions and configured third-party tools such as Okta and SailPoint IdentityNow, either after a human approves the plan (supervised) or end to end on its own (autonomous), pausing on irreversible or low-confidence steps.	Japanese back-office suite (AP, expenses, invoicing, corporate cards, receivables) built around AI agents. The agents collect and digitise supplier invoices, draft and pre-check payment requests, create journal entries and run the accounting double-check, approve expense claims against company rules, and analyse cost increases.
Frameworks (vendor-stated)	—	—
Frameworks (vendor-claimed)	—	—
Capabilities / tasks	it service, workflow automation, employee support, identity governance	process automation, workflow automation
Integrations (vendor-listed)	Jira Service Management, Confluence (knowledge), Assets, Okta, SailPoint IdentityNow	Not recorded in this dataset yet
Pricing (as published)	Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29).	Not published
Pricing model	quote	quote
Primary source	https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/	https://bakuraku.jp/
Last checked	2026-10-29	2026-10-19
Official site	https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/	https://bakuraku.jp/

FAQ (from this dataset)

What is the difference between Atlassian Request Resolver and Bakuraku AI agents?

Both are listed under Business operations. Shared tasks: workflow-automation. Atlassian Request Resolver-only tasks: it-service, employee-support, identity-governance. Bakuraku AI agents-only tasks: process-automation. Differences are from stored category and task tags, not a ranking.

Which one publishes pricing?

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode: Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29). Bakuraku AI agents (バクラク AIエージェント: document collection, payment request, journal entry and analysis agents): Not published

Where are Atlassian Request Resolver and Bakuraku AI agents headquartered?

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode publishes HQ in Australia. Bakuraku AI agents (バクラク AIエージェント: document collection, payment request, journal entry and analysis agents) publishes HQ in Japan.

Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.

Also in this use case

Other verified listings that share a task tag or use-case group with Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode or Bakuraku AI agents (バクラク AIエージェント: document collection, payment request, journal entry and analysis agents). Open a pair page or the use-case table — this is not a ranking.

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Use-case comparisons

AP and finance-automation AI agents — 43 listings (Accounts payable, invoice and spend automation in finance back offices)
IT service-management AI agents — 11 listings (IT service desk, employee support and service-workflow automation)
Japanese accounting and AP AI agents — 4 listings (Accounts payable, invoice and receipt collection, and accounting-document automation from vendors headquartered in Japan)

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