Atlassian Request Resolver vs Icertis Vera agents
Quick answer
Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode (Atlassian (Atlassian Corporation)) and Icertis Vera agents (Redline, Risk Review, Playbook Creation, Composer, Fulfillment and Insights agents) (Icertis (Icertis, Inc.)) are both listed in the Business operations category of Agent Index.
They share no framework tags in our dataset.
This is not a ranking.
Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode (Atlassian (Atlassian Corporation)) and Icertis Vera agents (Redline, Risk Review, Playbook Creation, Composer, Fulfillment and Insights agents) (Icertis (Icertis, Inc.)) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.
| Field |  Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode |  Icertis Vera agents (Redline, Risk Review, Playbook Creation, Composer, Fulfillment and Insights agents) |
|---|---|---|
| Vendor | Atlassian (Atlassian Corporation) | Icertis (Icertis, Inc.) |
| HQ | Australia · Australia and New Zealand | United States · North America |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations, Security | Business operations, Risk |
| Summary | Jira Service Management agent that reads each new service request and the linked runbooks, writes a cited step-by-step resolution plan, and executes it with native JSM actions and configured third-party tools such as Okta and SailPoint IdentityNow, either after a human approves the plan (supervised) or end to end on its own (autonomous), pausing on irreversible or low-confidence steps. | Contract AI agents in the Icertis contract intelligence platform that review third-party paper against a playbook, score risk Red/Amber/Green with plain-language explanations, generate playbook-aligned redlines in Microsoft Word, create playbooks and track obligations. |
| Frameworks (vendor-stated) | — | — |
| Frameworks (vendor-claimed) | — | FedRAMP Ready, TX-RAMP |
| Capabilities / tasks | it service, workflow automation, employee support, identity governance | contract review, workflow automation, risk assessment |
| Integrations (vendor-listed) | Jira Service Management, Confluence (knowledge), Assets, Okta, SailPoint IdentityNow | Not recorded in this dataset yet |
| Pricing (as published) | Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29). | Not published |
| Pricing model | quote | quote |
| Primary source | https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/ | https://www.icertis.com/products/engage/vera-redline-agent/ |
| Last checked | 2026-10-29 | 2026-10-18 |
| Official site | https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/ | https://www.icertis.com/products/engage/vera-redline-agent/ |
FAQ (from this dataset)
What is the difference between Atlassian Request Resolver and Icertis Vera agents?
Both are listed under Business operations. Shared tasks: workflow-automation. Atlassian Request Resolver-only tasks: it-service, employee-support, identity-governance. Icertis Vera agents-only tasks: contract-review, risk-assessment. Differences are from stored category and task tags, not a ranking.
Which one publishes pricing?
Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode: Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29). Icertis Vera agents (Redline, Risk Review, Playbook Creation, Composer, Fulfillment and Insights agents): Not published
Where are Atlassian Request Resolver and Icertis Vera agents headquartered?
Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode publishes HQ in Australia. Icertis Vera agents (Redline, Risk Review, Playbook Creation, Composer, Fulfillment and Insights agents) publishes HQ in United States.
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode or Icertis Vera agents (Redline, Risk Review, Playbook Creation, Composer, Fulfillment and Insights agents). Open a pair page or the use-case table — this is not a ranking.
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Use-case comparisons
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Related
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