Home / Compare / Atlassian Request Resolver vs Kolleno AI agents

Atlassian Request Resolver vs Kolleno AI agents

Quick answer

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode (Atlassian (Atlassian Corporation)) and Kolleno AI agents (Maestro AI and order-to-cash agents for collections, cash application and credit risk) (Kolleno (Kolleno Limited)) are both listed in the Business operations category of Agent Index.

They share no framework tags in our dataset.

This is not a ranking.

Field	Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode	Kolleno AI agents (Maestro AI and order-to-cash agents for collections, cash application and credit risk)
Vendor	Atlassian (Atlassian Corporation)	Kolleno (Kolleno Limited)
HQ	Australia · Australia and New Zealand	United Kingdom · Europe
Primary category	Business operations	Business operations
Also listed in	Business operations, Security	Business operations, Risk
Summary	Jira Service Management agent that reads each new service request and the linked runbooks, writes a cited step-by-step resolution plan, and executes it with native JSM actions and configured third-party tools such as Okta and SailPoint IdentityNow, either after a human approves the plan (supervised) or end to end on its own (autonomous), pausing on irreversible or low-confidence steps.	Order-to-cash platform whose AI agents chase invoices, reconcile and match payments and monitor credit risk within the customer's credit policy. Maestro AI routes work to task-specific agents, and each agent's autonomy can be set to insights, copilot drafting or independent execution, with every action logged and restricted actions sent to existing sign-off flows.
Frameworks (vendor-stated)	—	—
Frameworks (vendor-claimed)	—	ISO 27001, SOC 2 Type 2, SOC 1 Type 2
Capabilities / tasks	it service, workflow automation, employee support, identity governance	process automation, workflow automation, agentic ops, risk assessment
Integrations (vendor-listed)	Jira Service Management, Confluence (knowledge), Assets, Okta, SailPoint IdentityNow	Not recorded in this dataset yet
Pricing (as published)	Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29).	Business Pay $545/month billed annually ($650 monthly); Business Plus $995/month billed annually ($1,245 monthly); Enterprise and Enterprise Plus by quote
Pricing model	quote	published-tiers
Primary source	https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/	https://www.kolleno.com/ai-agents
Last checked	2026-10-29	2026-10-19
Official site	https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/	https://www.kolleno.com/ai-agents

FAQ (from this dataset)

What is the difference between Atlassian Request Resolver and Kolleno AI agents?

Both are listed under Business operations. Shared tasks: workflow-automation. Atlassian Request Resolver-only tasks: it-service, employee-support, identity-governance. Kolleno AI agents-only tasks: process-automation, agentic-ops, risk-assessment. Differences are from stored category and task tags, not a ranking.

Which one publishes pricing?

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode: Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29). Kolleno AI agents (Maestro AI and order-to-cash agents for collections, cash application and credit risk): Business Pay $545/month billed annually ($650 monthly); Business Plus $995/month billed annually ($1,245 monthly); Enterprise and Enterprise Plus by quote

Where are Atlassian Request Resolver and Kolleno AI agents headquartered?

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode publishes HQ in Australia. Kolleno AI agents (Maestro AI and order-to-cash agents for collections, cash application and credit risk) publishes HQ in United Kingdom.

Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.

Also in this use case

Other verified listings that share a task tag or use-case group with Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode or Kolleno AI agents (Maestro AI and order-to-cash agents for collections, cash application and credit risk). Open a pair page or the use-case table — this is not a ranking.

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Use-case comparisons

AP and finance-automation AI agents — 43 listings (Accounts payable, invoice and spend automation in finance back offices)
IT service-management AI agents — 11 listings (IT service desk, employee support and service-workflow automation)

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