Home / Compare / Atlassian Request Resolver vs Zefort Agent

Atlassian Request Resolver vs Zefort Agent

Quick answer

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode (Atlassian (Atlassian Corporation)) and Zefort Agent (agentic CLM assistant for contract review, redlining and follow-up; beta) (Zefort (Zefort Oy)) are both listed in the Business operations category of Agent Index.

They share no framework tags in our dataset.

This is not a ranking.

Field	Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode	Zefort Agent (agentic CLM assistant for contract review, redlining and follow-up; beta)
Vendor	Atlassian (Atlassian Corporation)	Zefort (Zefort Oy)
HQ	Australia · Australia and New Zealand	Finland · Europe
Primary category	Business operations	Business operations
Also listed in	Business operations, Security	Business operations
Summary	Jira Service Management agent that reads each new service request and the linked runbooks, writes a cited step-by-step resolution plan, and executes it with native JSM actions and configured third-party tools such as Okta and SailPoint IdentityNow, either after a human approves the plan (supervised) or end to end on its own (autonomous), pausing on irreversible or low-confidence steps.	Agent built into the Zefort contract-management platform that takes assigned contract work (reviewing and redlining agreements, comparing contract sets, finding risks or missing information) and turns findings into suggested updates to metadata, parties, binders, tasks and reminders that a person approves before they are applied.
Frameworks (vendor-stated)	—	—
Frameworks (vendor-claimed)	—	—
Capabilities / tasks	it service, workflow automation, employee support, identity governance	contract review, workflow automation
Integrations (vendor-listed)	Jira Service Management, Confluence (knowledge), Assets, Okta, SailPoint IdentityNow	Not recorded in this dataset yet
Pricing (as published)	Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29).	Published plans (excl. VAT): Enterprise, which includes Zefort Agent, is EUR 2,395/month or EUR 1,995/month billed annually; Enterprise+ is EUR 4,795/month or EUR 3,995/month billed annually; Team (EUR 1,195 or 995/month) can add Zefort Agent as an add-on. One-off onboarding fee EUR 1,995.
Pricing model	quote	published-tiers
Primary source	https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/	https://zefort.com/zefort-agent/
Last checked	2026-10-29	2026-10-19
Official site	https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/	https://zefort.com/zefort-agent/

FAQ (from this dataset)

What is the difference between Atlassian Request Resolver and Zefort Agent?

Both are listed under Business operations. Shared tasks: workflow-automation. Atlassian Request Resolver-only tasks: it-service, employee-support, identity-governance. Zefort Agent-only tasks: contract-review. Differences are from stored category and task tags, not a ranking.

Which one publishes pricing?

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode: Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29). Zefort Agent (agentic CLM assistant for contract review, redlining and follow-up; beta): Published plans (excl. VAT): Enterprise, which includes Zefort Agent, is EUR 2,395/month or EUR 1,995/month billed annually; Enterprise+ is EUR 4,795/month or EUR 3,995/month billed annually; Team (EUR 1,195 or 995/month) can add Zefort Agent as an add-on. One-off onboarding fee EUR 1,995.

Where are Atlassian Request Resolver and Zefort Agent headquartered?

Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode publishes HQ in Australia. Zefort Agent (agentic CLM assistant for contract review, redlining and follow-up; beta) publishes HQ in Finland.

Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.

Also in this use case

Other verified listings that share a task tag or use-case group with Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode or Zefort Agent (agentic CLM assistant for contract review, redlining and follow-up; beta). Open a pair page or the use-case table — this is not a ranking.

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UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) — Procurement agent from Brazil's UpFlux that works inside the customer's ERP (TOTVS Protheus, Datasul or SAP). It reads 12 months of purchase history, finds the best price the company has already paid for each item, and on each new requisition requests quotes, makes counter-offers, routes to the right supplier and writes the purchase order itself when the deal is within the buyer-set approval limits. Buyers approve only the exceptions. · UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) pair comparison

Use-case comparisons

Contract and legal-review AI agents — 33 listings (Contract review, drafting assistance and legal workflow automation)
IT service-management AI agents — 11 listings (IT service desk, employee support and service-workflow automation)

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