Atlassian Request Resolver vs RAKUS 楽楽電子保存 証憑取得AIエージェント
Quick answer
Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode (Atlassian (Atlassian Corporation)) and RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) (RAKUS (株式会社ラクス, RAKUS Co., Ltd.)) are both listed in the Business operations category of Agent Index.
They share no framework tags in our dataset.
This is not a ranking.
Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode (Atlassian (Atlassian Corporation)) and RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) (RAKUS (株式会社ラクス, RAKUS Co., Ltd.)) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.
| Field |  Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode |  RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) |
|---|---|---|
| Vendor | Atlassian (Atlassian Corporation) | RAKUS (株式会社ラクス, RAKUS Co., Ltd.) |
| HQ | Australia · Australia and New Zealand | Japan · Asia Pacific |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations, Security | Business operations, Compliance |
| Summary | Jira Service Management agent that reads each new service request and the linked runbooks, writes a cited step-by-step resolution plan, and executes it with native JSM actions and configured third-party tools such as Okta and SailPoint IdentityNow, either after a human approves the plan (supervised) or end to end on its own (autonomous), pausing on irreversible or low-confidence steps. | Tokyo-based RAKUS's evidence-collection AI agent for its 楽楽電子保存 e-bookkeeping system finds invoices and receipts that arrive by email, unlocks password-protected files and ZIPs using passwords it extracts from other emails, registers them in 楽楽電子保存, checks Electronic Books Maintenance Act (電子帳簿保存法) requirements and alerts staff on errors; since Oct 27, 2026 it can read Microsoft 365 mailboxes directly. |
| Frameworks (vendor-stated) | — | — |
| Frameworks (vendor-claimed) | — | Electronic Books Maintenance Act (電子帳簿保存法, Japan) |
| Capabilities / tasks | it service, workflow automation, employee support, identity governance | process automation, evidence collection, workflow automation |
| Integrations (vendor-listed) | Jira Service Management, Confluence (knowledge), Assets, Okta, SailPoint IdentityNow | Microsoft 365 (mailbox connection), 楽楽明細, 楽楽精算 |
| Pricing (as published) | Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29). | Paid option from JPY 5,000 (提供価格 5,000円～, RAKUS release Aug 6, 2026); 楽楽電子保存 base pricing on request (checked 2026-10-29). |
| Pricing model | quote | quote |
| Primary source | https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/ | https://www.rakus.co.jp/news/2026/1027.html |
| Last checked | 2026-10-29 | 2026-10-29 |
| Official site | https://support.atlassian.com/jira-service-management-cloud/docs/work-with-request-resolver/ | https://www.rakus.co.jp/rakurakucloud/denshihozon/ |
FAQ (from this dataset)
What is the difference between Atlassian Request Resolver and RAKUS 楽楽電子保存 証憑取得AIエージェント?
Both are listed under Business operations. Shared tasks: workflow-automation. Atlassian Request Resolver-only tasks: it-service, employee-support, identity-governance. RAKUS 楽楽電子保存 証憑取得AIエージェント-only tasks: process-automation, evidence-collection. Differences are from stored category and task tags, not a ranking.
Which one publishes pricing?
Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode: Premium AI feature that consumes Rovo credits on Jira Service Management Cloud; no list price per agent published (Atlassian support docs, checked 2026-10-29). RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act): Paid option from JPY 5,000 (提供価格 5,000円～, RAKUS release Aug 6, 2026); 楽楽電子保存 base pricing on request (checked 2026-10-29).
Where are Atlassian Request Resolver and RAKUS 楽楽電子保存 証憑取得AIエージェント headquartered?
Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode publishes HQ in Australia. RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) publishes HQ in Japan.
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode or RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act). Open a pair page or the use-case table — this is not a ranking.
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Related
- Atlassian Request Resolver (formerly Rovo Service): AI agent that plans and resolves Jira Service Management requests in supervised or autonomous mode alternatives
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