ManageEngine ServiceDesk Plus Zia Agents vs RAKUS 楽楽電子保存 証憑取得AIエージェント
Quick answer
ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) (ManageEngine (Zoho Corporation)) and RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) (RAKUS (株式会社ラクス, RAKUS Co., Ltd.)) are both listed in the Business operations category of Agent Index.
They share no framework tags in our dataset.
This is not a ranking.
ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) (ManageEngine (Zoho Corporation)) and RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) (RAKUS (株式会社ラクス, RAKUS Co., Ltd.)) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.
| Field |  ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) |  RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) |
|---|---|---|
| Vendor | ManageEngine (Zoho Corporation) | RAKUS (株式会社ラクス, RAKUS Co., Ltd.) |
| HQ | India · India | Japan · Asia Pacific |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations | Business operations, Compliance |
| Summary | AI agents in ManageEngine ServiceDesk Plus (Enterprise edition) that pick up and resolve L1 tickets, manage Microsoft Entra ID users, draft post-incident reviews and publish KB articles, with a no-code Agent Studio and a multi-agent orchestrator. ManageEngine is Zoho Corp's IT-management division. ServiceDesk Plus Cloud is TX-RAMP Level 1; that registry row names the cloud help-desk product, not the Zia agents. | Tokyo-based RAKUS's evidence-collection AI agent for its 楽楽電子保存 e-bookkeeping system finds invoices and receipts that arrive by email, unlocks password-protected files and ZIPs using passwords it extracts from other emails, registers them in 楽楽電子保存, checks Electronic Books Maintenance Act (電子帳簿保存法) requirements and alerts staff on errors; since Oct 27, 2026 it can read Microsoft 365 mailboxes directly. |
| Frameworks (vendor-stated) | — | — |
| Frameworks (vendor-claimed) | TX-RAMP | Electronic Books Maintenance Act (電子帳簿保存法, Japan) |
| Capabilities / tasks | it service, employee support, workflow automation, identity governance, incident response, agentic ops | process automation, evidence collection, workflow automation |
| Integrations (vendor-listed) | Not recorded in this dataset yet | Microsoft 365 (mailbox connection), 楽楽明細, 楽楽精算 |
| Pricing (as published) | Zia Agents are included in the Enterprise edition of ServiceDesk Plus Cloud at no added cost or metered pricing (per ManageEngine). ServiceDesk Plus edition pricing is published on manageengine.com (static capture showed on-premises Standard from US$13, Professional from US$27 and Enterprise from US$67 per technician/month); confirm current cloud prices on the pricing page. | Paid option from JPY 5,000 (提供価格 5,000円～, RAKUS release Aug 6, 2026); 楽楽電子保存 base pricing on request (checked 2026-10-29). |
| Pricing model | published-tiers | quote |
| Primary source | https://www.manageengine.com/products/service-desk/ai/zia-agents.html | https://www.rakus.co.jp/news/2026/1027.html |
| Last checked | 2026-10-18 | 2026-10-29 |
| Official site | https://www.manageengine.com/products/service-desk/ai/zia-agents.html | https://www.rakus.co.jp/rakurakucloud/denshihozon/ |
FAQ (from this dataset)
What is the difference between ManageEngine ServiceDesk Plus Zia Agents and RAKUS 楽楽電子保存 証憑取得AIエージェント?
Both are listed under Business operations. Shared tasks: workflow-automation. ManageEngine ServiceDesk Plus Zia Agents-only tasks: it-service, employee-support, identity-governance, incident-response, agentic-ops. RAKUS 楽楽電子保存 証憑取得AIエージェント-only tasks: process-automation, evidence-collection. Differences are from stored category and task tags, not a ranking.
Which one publishes pricing?
ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio): Zia Agents are included in the Enterprise edition of ServiceDesk Plus Cloud at no added cost or metered pricing (per ManageEngine). ServiceDesk Plus edition pricing is published on manageengine.com (static capture showed on-premises Standard from US$13, Professional from US$27 and Enterprise from US$67 per technician/month); confirm current cloud prices on the pricing page. RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act): Paid option from JPY 5,000 (提供価格 5,000円～, RAKUS release Aug 6, 2026); 楽楽電子保存 base pricing on request (checked 2026-10-29).
Where are ManageEngine ServiceDesk Plus Zia Agents and RAKUS 楽楽電子保存 証憑取得AIエージェント headquartered?
ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) publishes HQ in India. RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) publishes HQ in Japan.
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) or RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act). Open a pair page or the use-case table — this is not a ranking.
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- Pilot AI Accountant (autonomous bookkeeping agent: categorisation, reconciliation and monthly close) — Bookkeeping agent from US back-office provider Pilot. It connects to a company's bank and card accounts and tools such as Stripe and Gusto, then categorises transactions, identifies vendors, reconciles accounts, closes the books each month and produces P&L, balance sheet and cash-flow statements, flagging only unusual items such as duplicate charges or new vendors for review. The AI-only Essentials plan is $99 a month; higher plans add human bookkeepers. · Pilot AI Accountant (autonomous bookkeeping agent: categorisation, reconciliation and monthly close) pair comparison
- QAD ChampionAI Champions (background agents for accounts payable, procurement follow-up and sourcing in manufacturing) — ChampionAI "Champions" from US manufacturing-software vendor QAD | Redzone are persona-based agents that run continuously in the background of a workflow. The Accounts Payable Champion (generally available since Sep 22, 2026) captures invoices from email, supplier portals and EDI, matches them to PO and goods receipt, clears in-tolerance invoices toward payment and routes only exceptions to people. The Procurement Champion chases suppliers and keeps POs and the ERP in sync; the Sourcing Champion creates RFQs, follows up suppliers and prepares award packs. · QAD ChampionAI Champions (background agents for accounts payable, procurement follow-up and sourcing in manufacturing) pair comparison
- trail Governance Agents (GRC and AI governance agents) — Munich-based trail's Governance Agents run GRC busywork in the background: they read your project files and sources to collect and link evidence, assess controls, classify systems, run risk and vendor assessments and draft policies, proposing changes that a human approves before anything is written.
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- UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) — Procurement agent from Brazil's UpFlux that works inside the customer's ERP (TOTVS Protheus, Datasul or SAP). It reads 12 months of purchase history, finds the best price the company has already paid for each item, and on each new requisition requests quotes, makes counter-offers, routes to the right supplier and writes the purchase order itself when the deal is within the buyer-set approval limits. Buyers approve only the exceptions. · UpFlux Agente Negociador (autonomous tail-spend negotiation and purchasing agent inside TOTVS Protheus, Datasul and SAP) pair comparison
Use-case comparisons
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- Japanese accounting and AP AI agents — 4 listings (Accounts payable, invoice and receipt collection, and accounting-document automation from vendors headquartered in Japan)
Related
- ManageEngine ServiceDesk Plus Zia Agents (L1 service desk, Entra ID user manager, PIR and KB agents, Agent Studio) alternatives
- RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) alternatives
- Best business operations AI agents
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