Matrix42 Neo vs RAKUS 楽楽電子保存 証憑取得AIエージェント
Quick answer
Matrix42 Neo (agentic AI for service desk and employee self-service) (Matrix42 (Matrix42 GmbH)) and RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) (RAKUS (株式会社ラクス, RAKUS Co., Ltd.)) are both listed in the Business operations category of Agent Index.
They share no framework tags in our dataset.
This is not a ranking.
Matrix42 Neo (agentic AI for service desk and employee self-service) (Matrix42 (Matrix42 GmbH)) and RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) (RAKUS (株式会社ラクス, RAKUS Co., Ltd.)) are both listed in the Business operations category of Agent Index. They share no framework tags in our dataset.
| Field |  Matrix42 Neo (agentic AI for service desk and employee self-service) |  RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) |
|---|---|---|
| Vendor | Matrix42 (Matrix42 GmbH) | RAKUS (株式会社ラクス, RAKUS Co., Ltd.) |
| HQ | Germany · Europe | Japan · Asia Pacific |
| Primary category | Business operations | Business operations |
| Also listed in | Business operations | Business operations, Compliance |
| Summary | Frankfurt-based Matrix42 added Neo agents to Matrix42 Professional in release 26.2 (Oct 22, 2026): they triage and enrich incoming tickets, resolve known issues automatically and document the outcome, route the rest to the likely resolver, fulfil supported employee requests end to end and execute device fixes once a service-desk agent approves. | Tokyo-based RAKUS's evidence-collection AI agent for its 楽楽電子保存 e-bookkeeping system finds invoices and receipts that arrive by email, unlocks password-protected files and ZIPs using passwords it extracts from other emails, registers them in 楽楽電子保存, checks Electronic Books Maintenance Act (電子帳簿保存法) requirements and alerts staff on errors; since Oct 27, 2026 it can read Microsoft 365 mailboxes directly. |
| Frameworks (vendor-stated) | — | — |
| Frameworks (vendor-claimed) | — | Electronic Books Maintenance Act (電子帳簿保存法, Japan) |
| Capabilities / tasks | it service, employee support, workflow automation | process automation, evidence collection, workflow automation |
| Integrations (vendor-listed) | Microsoft Teams, MCP | Microsoft 365 (mailbox connection), 楽楽明細, 楽楽精算 |
| Pricing (as published) | Not published; Neo includes a 60-day free trial, subject to limitations (Matrix42 Professional 26.2 release notes, Oct 22, 2026; checked 2026-10-28). | Paid option from JPY 5,000 (提供価格 5,000円～, RAKUS release Aug 6, 2026); 楽楽電子保存 base pricing on request (checked 2026-10-29). |
| Pricing model | quote | quote |
| Primary source | https://www.matrix42.com/matrix42-neo | https://www.rakus.co.jp/news/2026/1027.html |
| Last checked | 2026-10-28 | 2026-10-29 |
| Official site | https://www.matrix42.com/matrix42-neo | https://www.rakus.co.jp/rakurakucloud/denshihozon/ |
FAQ (from this dataset)
What is the difference between Matrix42 Neo and RAKUS 楽楽電子保存 証憑取得AIエージェント?
Both are listed under Business operations. Shared tasks: workflow-automation. Matrix42 Neo-only tasks: it-service, employee-support. RAKUS 楽楽電子保存 証憑取得AIエージェント-only tasks: process-automation, evidence-collection. Differences are from stored category and task tags, not a ranking.
Which one publishes pricing?
Matrix42 Neo (agentic AI for service desk and employee self-service): Not published; Neo includes a 60-day free trial, subject to limitations (Matrix42 Professional 26.2 release notes, Oct 22, 2026; checked 2026-10-28). RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act): Paid option from JPY 5,000 (提供価格 5,000円～, RAKUS release Aug 6, 2026); 楽楽電子保存 base pricing on request (checked 2026-10-29).
Where are Matrix42 Neo and RAKUS 楽楽電子保存 証憑取得AIエージェント headquartered?
Matrix42 Neo (agentic AI for service desk and employee self-service) publishes HQ in Germany. RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act) publishes HQ in Japan.
Side-by-side data is generated from the open dataset. “Vendor-claimed” frameworks are as marketed by each vendor and not verified by Agent Index; framework tags indicate relevance, not certification. Request current quotes from each vendor before buying. This page does not rank or score vendors. Sponsored comparisons, if any, will be labelled.
Also in this use case
Other verified listings that share a task tag or use-case group with Matrix42 Neo (agentic AI for service desk and employee self-service) or RAKUS 楽楽電子保存 証憑取得AIエージェント (invoice and receipt collection agent for Japan's Electronic Books Maintenance Act). Open a pair page or the use-case table — this is not a ranking.
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Related
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